Shipping policy

Last updated: Nov 11, 2025

Where we ship

We currently ship across India via trusted courier partners (Delhivery, Blue Dart, DTDC, XpressBees, Ecom Express and others).
International shipping: [Currently not available / Available to: list countries]. If available, duties/taxes are payable by the recipient at delivery.

Orders are typically processed within 3 days after payment confirmation.
Orders placed after [cut-off time, e.g., 12:00 PM IST] or on weekends/holidays are processed the next business day.
During sale periods or new drops, processing may take slightly longer.

Timelines are estimates; actual delivery depends on the carrier and destination.

Shipping charges (and any COD fee, if applicable) are calculated at checkout based on destination, weight, and service.
Free shipping thresholds may be announced during promotions. Unless stated, standard rates apply.

[Enabled/Disabled]. If enabled, COD may not be available for all pincodes and may include an additional COD charge shown at checkout.
The courier may contact you for OTP/confirmation before delivery.

Once shipped, you’ll receive an email/SMS with the tracking number and link.
You can also track from Track Order page using your order details.
Status updates depend on carrier scans; please allow 24 hours for the first scan to appear.

Address change: Contact us at [thegreyweave@gmail.com] or [+91-90 3634 1122] before the order ships. After dispatch, we’ll try to coordinate with the carrier but changes aren’t guaranteed.
Missed delivery / RTO: Couriers usually attempt delivery [1–3] times. If undelivered and returned to us (RTO), we can reship (additional shipping charges may apply) or refund the product value minus any shipping/return charges per our policy.
Damaged package at delivery: If the outer package is visibly damaged/tampered, please refuse delivery and inform us immediately with photos.

To speed things up, items may ship separately at no extra cost. You’ll receive tracking for each parcel.

We are not liable for delays due to factors outside our control (weather, strikes, regional restrictions, peak season load, customs, etc.). We’ll assist with carrier follow-ups where possible.

Orders with incomplete/incorrect addresses that cannot be delivered may be returned to sender. We can reship after address confirmation (additional shipping charges may apply) or refund the product value per our policy.

International orders may be subject to customs duties, taxes, and import fees levied by the destination country, payable by the recipient. Delivery timelines may vary due to customs clearance.

For any shipping questions or tracking help, reach us at:
Email: [thegreyweave@gmail.com] | Phone/WhatsApp: [+91-90 3634 1122]