FAQs

Do I need an account to place an order?
No, you can checkout as a guest. Creating an account helps you view order history and faster checkout.

What payment methods do you accept?
[UPI, Credit/Debit Cards, NetBanking, Wallets, COD]*

Can I modify or cancel my order?
Contact us at thegreyweave.com@gmail.com or +91 9036341122 within [1–2 hours] of placing the order. If it’s already shipped, you can request a return after delivery (per policy).

Do you offer gift wrapping or messages?
Yes, add your note at checkout’s “Order notes” section.

Shipping & Delivery

When will my order ship?
We process orders in [1–2 business days]. You’ll get a tracking link once it ships.

How long does delivery take?
Metro: [2–4] days | Non-metro: [3–7] days | Remote/NE/J&K: [5–10] days. Timelines are estimates; carriers may vary.

Do you ship internationally?
Yes, Duties/taxes, if any, are paid by the recipient.

Is COD available?
Enabled. COD availability depends on pincode and may include an extra COD fee shown at checkout.

My package shows delivered but I didn’t receive it.
Check with family/security/neighbours. If still missing after 24 hours, email thegreyweave@gmail.com with your order ID.

Tracking

How do I track my order?
Use the tracking link sent by email/SMS or visit Track Order page with your order ID and email/phone.

Returns, Exchanges & Refunds

What is your return/exchange window?
7 days from delivery for unworn, unwashed items with tags and original packaging.

How do I start a return or exchange?
Email thegreyweave.com@gmail.com with your Order ID, reason, and photos (if damaged/defective). We’ll reply with instructions.

Do I have to pay for return shipping?
For customer-initiated returns/exchanges (size or preference), return shipping is your responsibility and/or the cost of a prepaid label may be deducted from your refund.

I received a damaged/incorrect item.
Report within 48 hours of delivery with photos. We’ll arrange a replacement or refund per policy.

When will I get my refund?
After QC approval, refunds process in 3–5 business days. Banks may take 2–7 more days to reflect. COD refunds are via UPI/Bank transfer.

Sizing & Product Care

How do I find my size?
See the Size Guide on product pages. If between sizes, we typically suggest [sizing up/true to size] for [oversized/regular] fits.

How should I wash my tees/hoodies?
Cold machine wash inside-out, gentle cycle; do not bleach; tumble dry low or line dry; low iron; do not iron on print.

Will the color match the photos exactly?
Minor variations can occur due to screen settings and lighting.

Stock & Restocks

An item is sold out—will it restock?
Popular styles restock periodically. Click “Notify me” on the product page or follow thegreyweave@gmail.com or + 91 90 3634 1122 for drop alerts.

Invoices & GST

Can I get a GST invoice?
Yes. Enter GST details at checkout or email thegreyweave@gmail.com with your order ID within [24 hours] of placing the order.

Wholesale/Corporate Orders

Do you do bulk/wholesale?
Yes. Write to thegreyweave@gmail.com or + 91 90 3634 1122 with quantity, styles, and timelines.

Contact

How do I reach you?
Email thegreyweave@gmail.com or WhatsApp +91 90 3634 1122
Support hours: [Mon–Sat, 10 AM–6 PM IST].