Refund policy

Exchanges 

If you'd like to exchange a product for a different size or design, we're happy to help. A flat fee of ₹100 applies to cover the cost of processing the exchange, and this must be paid online before we process your request.

To start your exchange, click here

Once we receive the fee, we will arrange a pickup for the original item. After we inspect it and confirm it meets our exchange condition, we will dispatch your replacement item.

Please note:

  • Exchanges are only available for eligible products in unused, original condition with tags intact.
  • Custom products are not eligible for exchange unless there is a manufacturing fault.
  • The ₹100 fee is non-refundable once the exchange process has started.

Return

Returns are not accepted for reasons such as a change of mind or an incorrect order placed by the customer. If there is a genuine issue with your order, we may ask you to send the item back to us. Once we've reviewed it, we will either send a replacement or issue a full refund, based on our assessment.

Custom products cannot be returned or exchanged unless there is a manufacturing fault. 

If there is a manufacturing fault, we will send a free replacement instead.

If you don't report any issue within 48 hours of delivery, we consider the order complete.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at thegreyweave@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thegreyweave@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thegreyweave@gmail.com.

At The Grey Weave, we strive to provide the best quality products. Please review our policy below regarding returns and exchanges.

1. Returns & Refunds (Damaged Items Only)

  • No Questions Asked for Damages: We only offer returns or full refunds if the item you received is damaged, defective, or incorrect.
  • Proof Required: To claim a return for damage, you must provide an unboxing video (or clear photos) showing the defect immediately upon opening the package.
  • Timeline: Please report any damages within 48 hours of delivery.

2. Size Exchanges

For exchange, click here to process

  • Fit Issues: If the size does not fit, we are happy to offer an exchange for a different size of the same product (subject to availability).
  • Exchange Fee: Please note that we do not offer free return shipping for size exchanges. A flat shipping & handling fee applies to process the exchange.
  • Timeline: Exchange requests must be made within 5 days of delivery.

3. Condition of Items
To be eligible for a return or exchange, the item must be unworn, unwashed, and in its original condition with all tags intact.

How to Request: Please email us at thegreyweave@gmail.com or Whatsapp us at +91 90 3634 1122 with your Order ID and photos/details of the issue.